Episodes 60 & 61: Make it Hard for Your Team to Fail with Sam and Josh Ovett
Sam Ovett is a professional guide turned automation mega nerd, he's the co-founder of Mobile Pocket Office, along with his Father Josh who joined us for the podcast. They are leading the way to help new and established businesses augment their human and technological resources to leverage growth and streamline productivity.
Here are our episode takeaways:
Whatever you're doing in life, pay attention and you'll find parallels to running a business
Saying "we've always done it that way" kills businesses
It may be worth it to bring in a consultant (a fresh pair of eyes) to identify waste
Implement something in your business for continuous improvement (Kai-zen)
Your goal with creating processes is to make it hard for people to fail at their job (not just to save time or money)
Keep asking how you can eliminate yourself:
Lead generation
Conversion
Delivery of promise
Delighting afterward
Ask for referrals
If you have a company that requires your time do this:
Ask people what you're doing for people
Charge more for your time
Create some type of digital knowledge product that will scale without you
When you're trying to accomplish something, don't ask how to do it, ask who can do it for me.
Action Item: Record what you do every 15 minutes for 3 days.
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